Whether you're involved in a labor-management dispute or a landlord-tenant disagreement considering a major purchase or overseeing a large commercial transaction there are elements that are common to all negotiations. This book walks the listener through the world of negotiating in an easy-to-follow step-by-step fashion covering the macro and micro-process of negotiations the importance of adequate preparation knowledge of the rules and the role and usefulness of a mediator. Written by a senior business policy analyst and former labor mediator for the U.S. government the book focuses on labor-management negotiations; however the concepts skills and insight it offers go well beyond labor-management disputes. The book is as useful for a first-time homebuyer or a business student as it is for a veteran union arbitrator or a busy executive.
